Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your access to and use of the CareMate mobile application and related services (collectively, the "App"), operated by CareMate ("we," "us," "our," "Company"). By creating an account, browsing, booking an appointment, or otherwise using the App, you agree to be bound by these Terms, along with our Privacy Policy and Refund and Cancellation Policy, which are incorporated into these Terms by reference.

If you do not agree to these Terms, please do not use the App.

2. Definitions

• "App" — the CareMate mobile application and associated website/services.
• "User" — any individual who registers on or uses the App to search for or book appointments.
• "HP" (Healthcare Provider) — an independent doctor, clinic, hospital, or other healthcare professional/entity listed on the App.
• "Booking" — a scheduled appointment made by a User with an HP through the App.
• "Services" — the discovery, booking, and payment-facilitation services provided by CareMate through the App.

3. Nature of Our Service

CareMate is a technology intermediary platform only. We connect Users with independent HPs and facilitate booking of appointments and processing of payments for consultations.

CareMate is not a healthcare provider. We do not:

• Practice medicine, provide medical advice, diagnosis, or treatment
• Employ, supervise, or control the HPs listed on the App
• Guarantee the availability, conduct, qualifications, or quality of service of any HP
• Participate in or coordinate the medical consultation itself

4. Eligibility

You must be at least 18 years old to create an account on the App. If you are booking an appointment on behalf of a minor or a dependent, you represent that you are their parent, legal guardian, or otherwise authorized to do so.

5. Account Registration

• You agree to provide accurate, current, and complete information during registration and to keep it updated.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You must notify us immediately at support@caremateservice.com of any unauthorized use of your account.
• CareMate reserves the right to suspend or terminate accounts that provide false information or violate these Terms.

6. Booking Process

• Users may search for HPs by specialty, location, and availability, and request a Booking through the App.
• A Booking reflects the HP's stated availability at the time of booking and is not a guarantee that the HP will be available or that the appointment will proceed as scheduled.
• Users are responsible for confirming their appointment directly with the HP — by phone call or in person — before travelling for their visit.
• CareMate is not responsible for any HP's cancellation, delay, unavailability, or no-show.

7. Payments and Commission

• Booking an appointment through CareMate does not require advance payment.
• A visit is considered confirmed only once payment has been made to the HP through the App.
• Payment made through the App covers the HP's consultation fee. CareMate earns a commission or convenience fee from this transaction.
• Payments are processed via third-party payment gateways. CareMate does not store full payment card details.

8. Cashback and Wallet

• Users earn cashback on every completed booking (every booking for which payment to the HP has been made through the App).
• Cashback is credited to the User's CareMate in-app wallet ("Wallet").
• Wallet balances may be withdrawn by the User on request, subject to identity verification and applicable RBI guidelines on prepaid payment instruments.
• Cashback credited to the Wallet does not expire, unless the underlying booking is found to be fraudulent or invalid.
• CareMate reserves the right to modify, suspend, or discontinue the cashback program at any time, with reasonable notice. Cashback already credited remains available for withdrawal.

9. User Obligations

You agree not to:

• Provide false, misleading, or impersonated information
• Use the App for any unlawful purpose or to harass, abuse, or defraud any HP or other User
• Attempt to circumvent the App's booking or payment systems
• Reverse-engineer, scrape, or interfere with the App's functioning or security
• Post or transmit any harmful code, virus, or malicious content through the App

10. Intellectual Property

All content on the App — including the CareMate name, logo, design, text, graphics, and software — is owned by or licensed to CareMate and is protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent.

11. Disclaimer of Warranties

The App and Services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or accuracy. CareMate does not warrant that the App will be uninterrupted, error-free, or that any HP will honor a Booking.

12. Limitation of Liability

To the maximum extent permitted by applicable law, CareMate shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to any medical consultation provided by an HP, any cancellation or no-show by an HP, or any reliance on information provided by an HP.

CareMate's total liability for any claim arising from these Terms shall not exceed the amount of fees, if any, paid by the User to CareMate in the three (3) months preceding the claim.

13. Indemnification

You agree to indemnify and hold CareMate, its officers, employees, and affiliates harmless from any claims, losses, damages, liabilities, or expenses arising out of or related to your interaction with an HP, any dispute between you and an HP, your breach of these Terms, or your violation of any law or third-party right.

14. Force Majeure

CareMate shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including natural disasters, pandemics, strikes, government action, internet failures, or payment gateway outages.

15. Suspension and Termination

CareMate may suspend or terminate a User's access to the App, with or without notice, if we reasonably believe the User has violated these Terms, engaged in fraudulent activity, or misused the App. Users may stop using the App and request account deletion at any time by contacting support@caremateservice.com.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Kalyan, Maharashtra.

17. Grievance Officer

Email: support@caremateservice.com
Response Time: We aim to acknowledge and address grievances within 30 days.

18. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via in-app alerts or email. Continued use of the App after changes take effect constitutes acceptance of the revised Terms.